Data Privacy Policy
Welcome to Neverland’s Privacy Policy. This page explains what personal and technical information we collect when you use our app, how we use and protect that information, and the choices available to users in Canada. We take user privacy seriously and aim to be clear about data handling for account security, service delivery, and customer support.
Types of data we collect
Personal data
When you create an account or contact support we may collect personal data such as your name, email address, account username, date of birth (to verify age), and any information you provide in correspondence. Personal data is used to manage your account and respond to requests.
Technical data
We collect technical information needed to run the service, including device identifiers, operating system, app version, IP address, crash logs, and usage details. This helps us maintain performance, troubleshoot issues, and improve the app experience on mobile and desktop.
Transactional and activity data
We record transactional and activity data such as in-app purchases, virtual currency balances, gameplay activity, rewards earned, and session history. Transactional records are retained to support billing, refunds, dispute resolution, and fraud prevention.
How we use information
We use collected data to operate and improve the app, verify and secure accounts, process purchases, provide customer support, personalise in-app communications, and detect abuse or fraud. We may also aggregate data to analyse trends and to measure feature usage without identifying individual users.
Data protection practices
We protect your information using industry-standard security measures, including encryption in transit, access controls, and routine security reviews. Access to personal data is limited to staff and contractors who need it to perform services. While we strive to secure data, no system can be guaranteed fully secure.
Cookies and tracking technologies
We and our partners use cookies and similar technologies for essential app functionality, performance analytics, and to remember preferences. You can manage or block cookies through your device or browser settings, though doing so may affect app functionality. We also use third-party analytics to better understand usage patterns.
User rights
If you are in Canada you have rights over your personal information, including the right to access, correct, or withdraw consent where applicable. You can opt out of marketing communications at any time. The scope of these rights may vary depending on local law.
Access, correction and deletion
You can review and update certain account details in-app. For additional requests to access, correct, or delete your personal data, contact our support team through the app. We will respond to valid requests in accordance with applicable law and operational needs.
Information sharing and third parties
We share information with third-party service providers who support the app, such as app store platforms, payment processors, analytics providers, and game content partners. We require these providers to process data only as instructed and to protect it appropriately. We may also disclose information to comply with legal obligations or to protect our rights and users.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted in the app and, where appropriate, notified to users. Your continued use of Neverland after updates means you accept the revised policy.