Responsible Gambling
At Neverland we take responsible gambling seriously. We want every player to enjoy casino-style play in a safe, controlled way, so we provide clear tools, guidance and support options to help you manage time and spending. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact our support team through the app for assistance.
Player protection principles
We put player safety first by promoting controlled play, transparent rules and easy access to support. Our approach focuses on prevention, early intervention and practical tools so you can set boundaries that fit your lifestyle.
Activity-control tools
You can manage how you use the app with built-in and device-level options. Common tools include session timers, in-app break reminders and the ability to pause gameplay. If you make in-app purchases, app-store purchase controls and your device settings can also limit spending.
Deposit and loss controls
Neverland does not offer cash withdrawals; virtual credits are for entertainment only. For players who choose to buy coin or credit packs, we recommend using your app-store purchase limits or your bank/card controls to cap spending. If you want a formal limit on account activity, contact support via the in-app help to discuss options.
Time limits and session controls
Set limits on session length and daily play to avoid extended sessions. Use the app’s break reminders, enable device screen-time limits, or schedule regular pauses during play. Short, regular breaks are a simple way to keep play balanced.
Self-exclusion and account action
If you need a longer break, request self-exclusion through the in-app support form. We will process voluntary account closures and temporary suspensions on request. For immediate restrictions, you can also uninstall the app and remove payment methods from your device while your exclusion is in effect.
Signs of problematic behaviour
Watch for these common warning signs:
- Playing longer than intended or chasing losses
- Neglecting work, family or daily tasks to play
- Making frequent in-app purchases beyond your budget
- Borrowing money or hiding play from others
- Feeling anxious, restless or preoccupied about playing
Practical tips for staying in control
- Set daily or weekly time limits and stick to them
- Use app-store purchase caps and device spending controls
- Turn off saved payment methods if you’re concerned
- Plan play times and avoid playing when stressed or tired
- Talk to a friend or family member if you notice changes in behaviour
Professional help and support organisations
If you need extra support, reach out to provincial problem-gambling services such as ConnexOntario or national resources like the Canadian Centre on Substance Use and Addiction (CCSA). For account-related requests or to start a self-exclusion, contact our in-app support and we will assist you promptly.