Privacy Statement

This Privacy Policy explains how Neverland collects, uses, stores and protects personal information when you use our online casino services in Canada. We take privacy seriously and aim to be clear about the types of information we gather, why we need it, and how you can manage your data.

Types of data we collect

We collect information that helps us operate your account, deliver our services and improve the product. This includes personal data, technical data and transactional data described below.

Personal data

Personal data is information that identifies you or can be linked to you. Typical items we collect include your name, email address, date of birth (to verify minimum age), account username, and contact details you provide when registering or contacting support.

Technical data

Technical data covers device and connection details such as IP address, device model, operating system, app version, browser type, and usage logs. We use this information to keep the service running, diagnose issues and improve performance on mobile and desktop.

Transactional data

Transactional data relates to your activity within the app. Examples are account activity, in-app purchases, game play history, reward balances, and support interactions. All transactional data is used to maintain your account and to provide relevant features and support.

How we use your information

We use collected data to create and manage your account, process purchases through app-store billing systems, provide customer support, prevent fraud and abuse, and improve our games and services. We may also use aggregated, non-identifying information for analytics and product development.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption for data in transit, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember preferences, analyse usage and deliver basic functionality. You can control cookie settings in your device or browser. Some features may not work properly if cookies are disabled.

Information sharing and third parties

We do not sell your personal information. We share data with trusted third-party service providers that help operate the service, such as cloud hosting, analytics and payment processors (via Google Play or Apple App Store). These providers are contractually required to protect your data. We may also disclose information where required by law or to prevent fraud and security incidents.

User rights

As a user in Canada you have rights to access, correct and request deletion of your personal information. You may also withdraw consent where applicable and object to certain uses of your data. For requests, please contact our support team using the address below.

Access, correction and deletion of data

If you need to access, update or delete your account information, contact [email protected]. We will respond to requests in a reasonable timeframe and provide guidance on identity verification to protect your account.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices. Material changes will be posted in the app or on our website with the updated date. Continued use of the service after a change indicates acceptance of the revised policy.