Responsible Gambling Policy

At Neverland we take responsible gambling seriously. Our priority is player safety and helping you keep play enjoyable and under control. This page explains the principles we follow, the ways you can manage your activity, and where to find extra help if needed.

Player protection principles

We promote safer play through clear information, voluntary controls, and access to support. We expect players to act responsibly and to use the tools available to manage time and spending. If we detect behaviour that suggests harm or abuse of the service, we may contact the player and take protective measures.

Activity-control tools

If you want to limit your use or take a break, you can reach out to support through the app help centre. You can also use device-level and app-store controls to restrict purchases and screen time. We encourage players to set personal limits before play and to use built-in device features for extra protection.

Deposit and loss limits

Neverland is a social casino product that uses virtual currency. For players who make optional in-app purchases, we recommend setting purchase limits using your app-store account or payment provider. If you want assistance lowering or removing purchasing capabilities on your account, contact support and we will work with you to implement reasonable controls.

Time limits and account breaks

Managing session length is an important part of safer play. We advise setting daily or weekly time limits and taking regular breaks. You can log out, uninstall the app, or request an account break via support if you need time away. Small steps such as scheduling a fixed session length or using your phone’s Do Not Disturb mode can help reduce continuous play.

Self-exclusion

If you need a longer-term break, ask support about self-exclusion options. Once a self-exclusion is in place, access to your account will be restricted for the agreed period and we will remove participation from promotional communications. Requests for account closure or extended exclusion are handled on a case-by-case basis to protect player welfare.

Signs of problematic behaviour

Warning signs include chasing losses, spending more than you can afford, neglecting responsibilities, or feeling unable to stop playing. If you or someone you know shows these signs, act early and use the supports listed below.

Tips for maintaining control

Set clear budgets and time limits, avoid using credit for purchases, take regular breaks, and keep play tied to entertainment rather than income. Share your limits with a friend or family member who can help you stick to them.

Professional help and support organisations

If you need further assistance, contact your provincial problem‑gambling service or a national support organisation. Examples include ConnexOntario and Gamblers Anonymous, or your local health centre. If you prefer, reach out to our in-app support team for guidance on account options and how to access external help.