Contact our team
Neverland support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team can assist with login and purchase queries, progress recovery, in-app problems, and guidance on self-exclusion or play limits. Contact us by email, phone or the in-app help centre for prompt, practical assistance; we monitor reports daily and aim to resolve straightforward requests quickly. If you prefer, request a call-back through the app.
| Department | Contact |
|---|---|
| Customer support | [email protected] (in-app help, email replies usually within 24 hours) |
| General enquiries | [email protected] (product and partnership enquiries) |
| Affiliate enquiries | [email protected] (affiliate sign-ups, tracking and reporting) |
| Phone | +1 416 582 3491 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Mon-Fri, 09:00-18:00 ET; in-app help available outside hours for basic issues |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or any situation that needs explanations or documents. When you write, please use a clear subject line and include up-to-date contact details and account identifiers to help us respond promptly. That reduces follow-ups and speeds resolution - expect a reply within our standard support times.
Contact Form
NameEmailMessageSend messageResponse Time
Support requests are handled by our customer team during regular business hours. Most inquiries receive a response within one business day. Complex issues, such as account recovery or payment investigations, can take longer depending on their nature and may require additional verification. We aim to keep you updated throughout the process and will follow up as soon as we have new information.
Feedback
We value your feedback - please share any suggestions, ideas or issues you spot on the site. Every message is reviewed carefully by our team and helps shape updates to features, promotions and the overall user experience. Your input makes the site better for all Canadian players, so don’t hesitate to tell us what you think.